About

Work Experience

• Network Engineer, Central Technologies

  Nov, 2024 - Present

  Design, implement, and maintain enterprise wired and wireless networks leveraging Aruba and Extreme Networks switching, routing, and Wi‑Fi infrastructure for mission‑critical environments across local government, K‑12, higher education, and correctional facilities. Perform Ekahau site surveys and spectrum analysis with Sidekick 2 to document RF conditions and recommend network and RF optimization improvements. Migrate clients from on‑premises Aruba controllers and Classic Aruba Central to Next‑Gen Aruba Central, including planning, cutover, and post‑migration tuning. Execute upgrades from AOS8 to AOS10 at scale, ensuring minimal downtime, configuration consistency, and alignment with best practices.

  • Conduct wireless site surveys and predictive designs using Ekahau AI Pro to optimize coverage and performance across diverse educational and institutional facilities

  • Develop and deploy automated network equipment configuration workflows using Python scripting, streamlining deployment and management processes

  • Ensure network reliability and performance through proactive monitoring, troubleshooting, and optimization of switching and WiFi environments

• Wireless Engineer, Provision Networks

  Dec, 2022 - May, 20236 months

  Designed and implemented passive wireless solutions hospital-wide, both the East and West coasts. Collaborated with medical personnel in high-stress areas like emergency departments. Developed predictive wireless designs for major branded hotels and casinos in Las Vegas. Optimized network and channel performance to ensure seamless connectivity. Created custom planning reports and maintained active engagement with clients.

  • Performed enterprise WiFi design and analysis utilizing Ekahau AI Pro and Sidekick for predictive modeling and validation across multiple states, maintaining 75% travel schedule while delivering projects on time

  • Conducted passive WiFi surveys in Level 1 Trauma Centers and emergency departments supporting 1000+ mission-critical medical devices and VoIP systems

  • Orchestrated complex WiFi designs accounting for lead-lined walls, specialized medical equipment, and challenging RF environments in healthcare facilities

  • Coordinated with medical staff, facilities, and IT teams to perform zero-impact onsite passive surveying and WiFi analysis in 24/7 operations

  • Created high-density predictive wireless designs for multi-floor Las Vegas casino environments supporting 10,000+ concurrent clients

  • Documented comprehensive WiFi coverage maps and site surveys with detailed RF analysis reports for enterprise deployments

  • Developed and implemented custom Ekahau scripts to automate client deliverables, reducing report generation time by 50%

  • Performed multi-channel WiFi packet captures using Ekahau Sidekick for advanced network troubleshooting and optimization across diverse environments

  • Executed detailed packet analysis using Wireshark for wireless network validation, roaming optimization, and client connectivity troubleshooting

• Wireless Engineer, TRS Consulting

  Jul, 2022 - Dec, 20226 months

  Managed both wired and wireless networking infrastructure, utilizing Datto Remote Monitoring and Management (RMM) to maintain uptime and meet Service Level Agreements (SLAs). Directed and coordinated network building migrations and relocations, ensuring minimal downtime and seamless transitions. Transformed a long-mismanaged Jamf environment for a client with several hundred Apple MacBook, iPad, and iOS devices, transitioning the endpoint management from a semi-managed to a fully managed deployment solution. Organized, planned, and initiated the roll-out of MaaS 360 for a client with several hundred Android tablets and corporate Verizon business phones.

  • Led comprehensive wireless and networking solutions for 50+ enterprise networks throughout Lake Tahoe and San Francisco Bay Area, maintaining 99.9% uptime through Datto infrastructure and RMM solutions

  • Performed RF site surveys and wireless optimization for challenging environments including healthcare facilities, multi-story residences, and complex building materials

  • Leveraged enterprise remote support platforms (Bomgar, Datto RMM, ConnectWise Control) delivering rapid technical assistance with average resolution time under 30 minutes

  • Implemented and managed multi-platform MDM solutions (Jamf Pro, MaaS360) for 500+ corporate devices, enabling zero-touch deployment and automated configuration management

  • Streamlined device deployment workflow through direct-to-employee shipping and automated provisioning, reducing deployment time by 70% and eliminating redundant shipping costs

  • Executed seamless network infrastructure migrations while maintaining business continuity for 24/7 operations and achieving 100% client satisfaction

  • Developed standardized device configurations and security policies across MDM platforms, reducing manual configuration time by 80% while ensuring corporate compliance

• Wireless Engineer, Nivid InfoTech

  Sep, 2021 - Jun, 202210 months

  Conducted both active and passive assessments of wireless site conditions for new and existing installations. Developed comprehensive reports following physical site surveys, offering clients in-depth analyses and strategic guidance as needed. Travelled nationally and internationally (75-90% of the time), performing site surveys. Spearheaded the design and implementation of predictive Wi-Fi systems, and carried out post-installation evaluations, resulting in substantial enhancements in clients' business connectivity and dependability.

  • Conducted comprehensive wireless surveys using Ekahau AI Pro and AirMagnet across diverse industrial environments including chemical plants, manufacturing facilities, and high-density warehouses

  • Executed wireless projects requiring 75% international and domestic travel while maintaining strict project timelines and deliverables

  • Generated detailed post-survey analysis reports and RF designs for enterprise-scale wireless implementations supporting 1000+ concurrent clients

  • Designed and implemented enterprise wireless networks supporting mission-critical operations in industrial and manufacturing environments with zero downtime

  • Deployed and configured enterprise networking solutions utilizing Cisco, Meraki, and Aruba platforms ensuring 99.999% availability

  • Performed complex RF troubleshooting and optimization in challenging industrial environments with high interference and complex building materials

  • Led wireless site assessments and capacity planning for manufacturing facilities requiring 24/7 operational uptime across multiple time zones

  • Developed standardized survey methodologies and reporting templates improving project delivery efficiency by 40% across global deployments

• Wireless and Mobility Engineer, CSPi

  Mar, 2020 - Jun, 20211 year 4 months

  Conducted active, passive, and predictive heat mapping for a major cruise line's fleet. Set up, configured, and deployed Jamf with nearly 100 percent of employees working remotely. Utilized Bash and Zsh scripting for detailed customization of mobile device configuration and deployment. Successfully navigated the industry's RMM upgrade transition by upgrading systems from macOS 10.x to macOS 11 Big Sur. Led the successful transition from Jamf to Microsoft Intune Unified Endpoint Management (UEM), overcoming the learning curve associated with the new system. Tested Autopilot laptops together with Macbooks to roll them out sequentially. Employed PowerShell scripting for local, Intune, and Azure environments.

  • Performed comprehensive wireless surveys and RF designs using Ekahau for complex marine environments including cruise ships and high-density casino floors

  • Implemented and managed Jamf Pro MDM environment for enterprise Apple ecosystem, supporting 1000+ macOS, iPadOS, and iOS devices

  • Developed custom Bash and Z Shell scripts automating device configuration and deployment processes, reducing manual setup time by 60%

  • Executed large-scale macOS migration projects from 10.13-15 to macOS 11 Big Sur with zero user downtime

  • Led successful migration of enterprise device management from Jamf to Microsoft Intune for 2000+ endpoints with zero service disruption

  • Configured and deployed Microsoft Intune MDM solution for hybrid device environments, achieving 100% security compliance

  • Streamlined Windows laptop deployment through Microsoft Autopilot implementation, reducing deployment time from days to hours

  • Created PowerShell automation scripts for local, Intune, and Azure environments, improving IT operational efficiency by 50%

  • Managed enterprise email migration from Rackspace to Office 365 for 500+ users with zero data loss and minimal business impact

• Wireless Engineer, Velociti

  Mar, 2019 - Mar, 20201 year 1 month

  Extensive travel routinely to client locations across the US to provide on-site support, setup, configuration, and implementation of location tracking using RFID tags and antenna readers. Wireless Network Optimization utilizing Air Magnet to conduct active, passive, and predictive heat mapping, optimizing Wi-Fi coverage and performance. RFID System Management with implementation of RFID antenna planning and reader systems using passive tags for efficient location tracking within warehouse settings significantly improving inventory management and operational efficiency.

  • Executed nationwide wireless projects maintaining 85% travel schedule across multiple US regions while delivering consistent project timelines

  • Design and implemented RFID infrastructure including strategic antenna placement and reader deployment for real-time asset tracking in 1,000,000+ sq ft logistics warehouses across 20+ US locations

  • Optimized RFID coverage patterns and passive tag readability achieving 99.9% location tracking accuracy in complex warehouse environments with high-interference conditions

  • Led end-to-end wireless and RFID implementations supporting automated inventory management systems tracking 100,000+ weekly assets in high-density device environments

• Wireless and Mobility Engineer, Independent Contracting

  Nov, 2017 - Mar, 20191 year 5 months

  Deployed and maintained Aerohive wireless gear, ensuring PCI compliance for mobile devices. Conducted active, passive, and predictive heat mapping with Air Magnet. Deployed Windows, macOS, iOS, and Android systems, and managed production content and web applications with Workspace ONE. Advised on industry best practices for migration and deployment processes.

  • Deployed and maintained Aerohive wireless infrastructure ensuring PCI compliance across enterprise mobile device fleet

  • Performed comprehensive RF site surveys using AirMagnet for high-density production environments requiring 24/7 uptime

  • Implemented multi-platform device management solution using Workspace ONE supporting Windows, macOS, iOS, and Android deployments

  • Led enterprise-wide content and web-based application deployment through Workspace ONE for 500+ production devices

  • Developed standardized migration and deployment procedures reducing implementation time by 50% while maintaining security compliance

• Mobile Device Management Engineer, Acta Consulting

  May, 2017 - Nov, 20177 months

  Lead MDM software Wavelink Avalanche for worldwide device deployment and management. Supported barcode Zebra printer devices on client-side and remote. Established operator and user training along with documentation for new implementations. Rugged device support and global deployment with various manufacturers Zebra, Motorola, Honeywell, LXE, Getac, and Datalogic. Supported and deployed mobile device operating systems that included iOS, Android as well as rugged legacy CE, WM, and Windows Embedded Handheld.

  • Performed wireless site surveys for newly acquired facilities and troubleshooting using AirMagnet across complex industrial environments

  • Generated comprehensive wireless diagnostics reports and heat map documentation for enterprise RF deployments supporting 24/7 operations

  • Managed global device fleet using Wavelink Avalanche MDM platform supporting 10,000+ devices daily across 15+ international locations

  • Deployed and supported rugged mobile devices from multiple vendors (Zebra, Motorola, Honeywell, LXE, Getac, Datalogic) in high-interference industrial environments

  • Maintained multi-platform device ecosystem including iOS, Android, and legacy operating systems (Windows CE, Mobile, Embedded) ensuring 99.9% uptime for mission-critical operations

• Field Services Engineer, Jefferson Parish Public School System

  Jun, 2016 - Dec, 20167 months

  Provided comprehensive IT support across 87 schools within Jefferson Parish. Recognized as the primary point of contact for immediate resolution of critical technology issues, ensuring minimal disruption to operations, administrators, teachers, and students. Obtained necessary certifications to repair student damaged laptops under Lenovo warranty enhancing turnaround time for device repairs. Addressed and resolved connectivity issues with Promethean Boards and ActivPanels, ensuring functionality for student learning. Conducted wireless load testing on Aruba gear with up to 120 mobile devices at a time verifying a minimum of 10Mbps simultaneous connectivity on both 2.4 and 5Ghz spectrums for first year of electronic Louisiana state testing for students in the classrooms.

  • Provided comprehensive IT support across 87 schools in Jefferson Parish Louisiana, serving as primary escalation point for critical technical issues

  • Performed wireless load testing on Aruba infrastructure ensuring 10+ Mbps per device for 30+ concurrent connections per classroom supporting state-mandated digital student testing requirements

  • Conducted hardware repairs and warranty service for Dell and Lenovo mobile devices as certified technician

  • Resolved complex technical issues including hardware, software, networking, and functionality for district-wide mobile device fleet

  • Troubleshot and resolved Promethean Board and ActivPanel connectivity issues supporting classroom technology integration

  • Managed high-volume support tickets through HP Service Desk maintaining detailed documentation of troubleshooting steps and resolutions

• Mobility Engineer, Excalibur Integrated Systems

  Jun, 2012 - Apr, 20163 years 11 months

  Drove Excalibur's growth in Nashville and Chattanooga by enhancing the mobile device management business. Provided technical expertise, demonstrations, and engineered solutions for clients using various MDM vendors. Resolved wireless network connectivity issues across the network and mobile devices. Assessed client's Cisco core network configurations to replace with competitive wireless gear.

  • Led MDM business expansion in Nashville and Chattanooga markets as technical solutions engineer, managing enterprise deployments including 3000+ rugged devices for Shaw Industries

  • Provided technical expertise and engineering solutions using enterprise MDM platforms (Wavelink, Workspace ONE, AirWatch, SOTI, MobileIron) including migration of legacy systems

  • Performed wireless network analysis and troubleshooting using Ekahau Pro and AirMagnet spectrum analyzers, Wireshark, and vendor-specific tools across manufacturing environments

  • Conducted active and passive WiFi site surveys using Ekahau Pro and AirMagnet, including predictive designs for new deployments

  • Designed and implemented network infrastructure upgrades from Cisco to Aerohive, Brocade, and Extreme Networks for enterprise clients

  • Implemented complex integration projects combining RFID, GPS tracking, and cellular connectivity for yard management solutions at Honda Manufacturing

  • Configured and maintained secure datacenter environments including switch installation and LAN/WAN connectivity

  • Managed service desk operations using Autotask, creating performance metrics and resolution analytics for improved service delivery

• Service Desk Support Specialist III, Science Applications International Corporation

  Jan, 2008 - Apr, 20102 years 4 months

  • Managed enterprise-wide user access and security across multiple platforms including Active Directory, Exchange, SAP, Costpoint, and PeopleSoft

  • Led account provisioning and de-provisioning processes for enterprise systems including SQL databases and data warehouses

  • Implemented and updated security policies and procedures maintaining network integrity during corporate transition from SAIC to NAISMC

  • Created and maintained elevated access permissions and administrator accounts across multiple domains

  • Collaborated with cross-functional ITS teams for enterprise-wide troubleshooting and knowledge transfer initiatives

  • Developed technical documentation including knowledge-base articles and standard operating procedures

  • Managed service desk operations using Remedy, creating performance metrics and resolution analytics for improved service delivery

• Service Desk Computer Technician, Personal Computer Systems

  Jan, 2006 - Jan, 20082 years 1 month

  • Provided comprehensive hardware and software troubleshooting for desktop PCs through both in-shop repairs and on-site support

  • Resolved complex server and network operating system issues across Microsoft and Novell environments

  • Delivered technical support and consulting services to educational institutions, working directly with school administrators, teachers, and IT departments

Skills

Education

Certificates

Volunteer Work

Interests

References