My role was that of a Systems Engineer and DevOps Engineer, responsible for building and maintaining CI/CD pipelines, deploying Virtual Machines across multiple environments, and managing and updating those Virtual Machines. Using my past experiences and active learning in this position, I improved and expedited processes by enhancing pipelines and scripts, such as certification expiry information gathering and rotation, and categorizing pipeline output results to be more easily digestible by the appropriate teams. My experiences in this role include but are not limited to the following:
Scripting with Bash, Ruby, and Python
Automation with Jenkins (Groovy) and Ansible
Deploy and Manage VMs with Chef (Infrastructure as Code platform)
System Administration of Linux and Windows servers
Work on requests and projects in Jira via Agile methodology
Utilize Git for Version Control and Documentation
Utilize containerization (Docker) for images and pipelines
Use Zabbix, Spunk, and NewRelic for monitoring and investigation
Managed certificates and renewals through Keyfactor
Act as point of contact for clients
Produce technical documentation
Business Technology Support II
As a Business Tech Support II, I was tasked with providing higher tier support for applications, updating and maintaining the application servers, deploying and rotating mobile device inventory, and acting as subject-matter expert over Interactive ATMs and related systems. Other experiences include the following:
Provide escalated support for a plethora of applications
System Administration of Windows and Linux servers
Mobile Device Management via MobileIron
Manage Interactive ATMs and branch automation systems (ActiveTeller)
Act as a point of contact with vendors
User access control for Active Directory and various applications
Work on requests and projects in BMC Footprints and Ivanti ITSM
Produce technical documentation
Business Technology Support I
My first role in Information Technology was that of Tier I Help Desk. My responsibilities consisted of the following:
Provide internal technical support via phone, email, IM, and in person
Support enterprise systems
Build, image, and maintain workstations
Collaborate with other teams for seamless support across platforms
Manage projects, respond to requests, troubleshoot and resolve issues
Produce technical documentation
Item Processing
Data Entry
