Zechariah C. Richardson

• Infrastructure as Code & Configuration Management: Supported the lifecycle and consistent provisioning of over 1000 Linux virtual machines using Chef, Ansible, and Git, while providing ongoing system administration for both Linux and Windows across multiple environments.

• CI/CD & Pipeline Support: Contributed to the maintenance and enhancement of Jenkins (Groovy) and Ansible pipelines, supporting streamlined deployment cycles, improving system reliability and build efficiency for cross-functional teams across diverse environments.

• Scripting & Task Automation: Developed and refined solutions using Bash, Ruby, and Python to automate routine operations and handle repetitive tasks, including SSL certificate rotation via Keyfactor and categorizing pipeline outputs for improved cross-team readability.

• System Administration & Monitoring: Managed the health of Linux and Windows server environments utilizing Zabbix, Splunk, and New Relic to ensure high availability through proactive monitoring and rapid incident resolution.

• Agile Collaboration & Version Control: Executed complex technical requests and projects within an Agile framework via Jira, maintained Git-based version control and documentation, and served as a technical point of contact to align infrastructure tasks with client needs.

• Application & Systems Support: Delivered escalated technical support for a diverse application suite, utilizing Ivanti ITSM and BMC Footprints to manage requests and project lifecycles.

• Systems Administration: Managed lifecycle user access and security permissions for Active Directory and managed applications while maintaining Windows and Linux application servers.

• Infrastructure & Branch Automation: Served as the Subject Matter Expert for ActiveTeller and Interactive ATM systems, overseeing hardware reliability and coordinating directly with vendors.

• Mobile Device Management (MDM): Orchestrated the deployment, rotation, and lifecycle management of over 200 mobile devices using MobileIron.

• Technical Documentation: Authored and maintained comprehensive technical documentation to streamline troubleshooting processes and ensure knowledge transfer across support tiers.

• Multi-Channel Technical Support: Delivered high-quality internal support via phone, email, and IM, resolving hardware and software issues for enterprise-level systems.

• Endpoint Management: Provisioned, imaged, and maintained workstations to ensure optimal performance and adherence to security standards.

• Cross-Functional Collaboration: Partnered with multidisciplinary teams to facilitate seamless platform support and ensure consistent service delivery across the organization.

• Incident & Project Management: Managed the full lifecycle of technical requests and projects, from initial troubleshooting to final resolution and documentation.

• Knowledge Management: Authored and maintained comprehensive technical documentation to improve team efficiency and self-service capabilities.

Associate