Joshua Fernandez

Responsible for analyzing, designing, and implementing computational processes to develop effective software solutions. Managed and maintained enterprise-level web applications, ensuring seamless system integration and optimal performance.

• Collaborated with IT teams to upgrade and secure enterprise web servers

• Maintained multiple .NET web applications using C#, VB, SQL, HTML, CSS, and JavaScript

• Led end-user training sessions to enhance system adoption and usability

• Served as Salesforce Marketing Cloud (SFMC) Administrator

• Migrated existing SFMC instance to new instance linked to Salesforce CRM

Assist the Associate Provost with the daily operations and administrative functions of the Offices of Academic Programs, Learning and Program Evaluation, and Articulation and Academic Pathways Departments.

• Worked with administrative stakeholders to analyze and incrementally improve processes utilizing available technology tools

• Used Terminal 4 CMS and HTML/CSS to update and maintain the front facing website for dual enrollment

• Made public facing PDF documents digitally accesible

• Developed regular expression Python program to extract textual data from 1500+ course competency PDFs and used the Python-docx library to produce new digitally accesible MSWord documents

• Created MSExcel budget templates that take PeopleSoft CSV exports and itemized budget items into summaries for 5 budgets totaling over $1,000,000

• Made recommendations for new PeopleSoft queries to support business processes in the area

Oversaw and implemented the immersive experience labs. Developed training programs for lab equipment and software. Partnered with multi-discipline faculty to integrate digital literacy modules and lab equipment curriculum. Guided students through creative projects using CAD, adobe creative suite, and programming languages. Provided procurement recommendations and oversaw the lab budget.

• Managed the 3 technology areas (Makerspace, Creative Content, VR/AR) and 8 classrooms

• Organized, controlled, troubleshooted, and configured various technology equipment and software for the Phase 3 areas at the West Campus. Equipment included: Laptops, iMacs, FDM and SLA 3D Printers, 100 Watt NOVA Laser Cutter/Engraver, TechnoCNC Router, Dobot Robotic Arms, AR/VR Headsets, 4K Camcorders, Dynamic and Condenser Microphones, Audio Interfaces, Analog and Digital Mixers, Livestream and Photosphere (3D) Cameras, Crestron Racks and Touchscreens, NewLine Interactive Displays, and more

• Worked with end-users to facilitate use of the technology in the labs for creative projects. Projects included: Motion capture, Podcast recordings, Video production and editing, Design of 3D objects and printing of prototypes, Laser cutting and engraving of physical consumables, Green screen film recording, Sound booth audio recording

• Produced and edited video for display on 4k displays along two story staircase

• Initiated a mentorship program for students to serve as technical leads for specific equipment and software

Consulted with individuals and businesses on technology needs. Oversaw planning, requirements gathering, design, and implementation of various technical projects.

• Developed ecommerce websites for individuals and businesses in a variety of web platforms (Shopify, Squarespace, Weebly, Wix, and Wordpress)

• Lead trainings on the maintenance of web platforms for end-users

• Conducted troubleshooting of physical equipment and made recommendations on the replacement of components; purchased appropriate components and performed installation

• Configured small business networks with various devices (Workstations, NAS, Printers, Wireless Access Points, Mobile Devices)

• Provided in-person and remote (TeamViewer) technical support

• Worked as location sound engineer on several commercial and student film sets

• Recorded, mixed, and mastered audio recordings for film and music

Supervised multiple service areas for Learning Resources. Assisted the librarian and discipline faculty with instruction services. Recommended and aided in implementation of new software, and troubleshooted technical issues for the library. Oversaw the purchase and bookkeeping of library acquisitions. Collaborated on college-wide initiatives. Worked as an embedded tutor in technology and writing courses as faculty instructional support. Conducted workshops for students, faculty, and staff.

• Developed computer scripts to support business workflows in Learning Resources. Scripts supported processes such as inventory, adding guest users, recurring checkouts, batch database records cleaning, daily/weekly/monthly/quarterly/annual reports

• Served on collegewide workgroups to support the business functions of the Learning Resources area. Work involved planning, requirements gathering, testing, and implementation. Workgroups included: Technical Services, Mobile Devices, Acquisitions, Circulation, Collection Development

• Provided tier 1 and 2 support for students, faculty, staff and administrators on campus. Support including: password resets, troubleshooting software and hardware issues of workstations/laptops, configuring course shells in Blackboard and Canvas, configuring mobile devices to utilize digital applications, using various digital library resources. Would elevate issues depending on their severity and to streamline service for end-users

• Performed the physical and digital catalogging of items in the library using various software programs. Utilized XML and SQL to interact with the collegewide library database

• Organized, controlled, troubleshooted, and configured various technology equipment and software for the computer areas in the learning labs, library, and computer courtyard. Ran routine maintenance and updates to streamline service for end-users

• Coordinated acquisition of the Kanopy video database for Miami Dade College, maintained database as liaison

• Served as advisor to the MDC West Student Coding Club

• Lead in-person and remote trainings as well as focus groups on various topics: Improving end-user support, Utilizing Learning Resources, Digital Literacy, Programming with Java and Python, Writing winning scholarship essays

• Served as Chair for several campus initiatives including: Black Heritage Month Committee, Constitution Day Committee, Campus Changemaking, Scholarship Committee

• Organized the planning and hosting of campus events for the public and college community

• Mentored and trained part-time staff to provide end-user support of resources and general troubleshooting

Staffed a reception desk for the academic office at the West Campus. Prepared faculty hiring packets and documentation for the chairperson. Worked with faculty to provide materials and onboarding information. Oversaw the scheduling of rooms for courses based on course caps. Produced recurring reports of enrollment and expenditures for administrators. Resolved student and faculty issues using discretion and escalating when needed.

Master of Science

Bachelor of Science

Bachelor of Arts

Associate of Arts

This interdisciplinary project for the FIU Institute of Environment, created an information visualization website to communicate the nuanced nature of Biscayne Bay water quality to the general public. This website sourced data gathered by environmental scientists after a fish kill in Biscayne Bay and utilized Mapbox to visualize the data in a meaningful way.